Refund policy

30-day change-of-mind returns

We want you to feel confident shopping with ZAFT. You can request a return of jewellery or gift products within 30 days of delivery for a refund to your original payment method.

For change-of-mind returns, items must be new, unworn and in their original condition and packaging. Please contact us before sending your return. Return shipping for change-of-mind returns is the customer's responsibility. We recommend a tracked service and keeping your postage receipt.

How to arrange a return

  1. Email info@zaft.com.au with your order number, the item you want to return and the reason for the return. For a change-of-mind return, contact us within 30 days of delivery.
  2. We will confirm your return instructions and return address. Please wait for those instructions before posting your parcel.
  3. Pack your item securely, include your order number and retain the tracking number.

After we receive and inspect an eligible change-of-mind return, we will process your refund within 5–7 business days. Your payment provider may take additional time to show the refund. The refund is for the amount paid for the returned item, after any applicable discount.

Faulty, damaged or incorrect items

If your item is faulty, damaged or incorrect, contact info@zaft.com.au with your order number and details of the problem, including photos where possible. We will assess the issue and arrange the appropriate remedy under applicable consumer law. Where a fault is confirmed, we will cover reasonable return shipping costs.

Your rights under the Australian Consumer Law and other applicable consumer laws are separate from our voluntary change-of-mind policy. They are not limited to 7 or 30 days, and you do not need the original packaging to exercise those rights. For a major problem with goods, you can choose a refund or replacement. Other problems will be resolved as required by law.

Manufacturer's warranty

Our necklaces also include a standard 3-month manufacturer's warranty. This additional warranty does not replace or limit your statutory consumer rights. Contact ZAFT directly if you need help with a product issue.

Contact

For returns, exchanges or product support, email info@zaft.com.au.